Returns


Return Policy

Only unused items in original packaging will be accepted for full credit. Any new items that are returned with destroyed packaging or packaging that has been written on will be subject to a $1.00 per item re-packaging fee. Returns of custom orders, non-stock and clearance items and orders 30 days old will not be accepted.

Request a Return Authorization (RA) Number

  • No returns will be accepted by our company unless a Return Authorization (RA) number has been issued. All packages returned without an RA number will be refused.
  • No returns of any merchandise are permitted after 30 days from the date of invoice.
  • In the event of missing merchandise, duplicate shipments, incorrect colors or sizes, lost shipments or defects in workmanship or materials, please contact us for an RA number.
  • Return authorizations are valid for 30 days.

Send Your Return to DSI

Write your RA number on the outside of the box and send your return to:

Director's Showcase International
505 Sroufe Street
PO Box 229
Ligonier, IN 46767
USA
Tel: 800-893-8171

PLEASE NOTE: Items that do not have an RA number written on the outside of the box may have any credit or exchange delayed up to 30 days.

Get Our Catalog by Mail